You just started your first job out of college. What you prepared for your entire life to jumpstart your career is this very moment. You've set performance goals, and you've started your list of senior leaders you plan to set lunch dates with, but are you communicating well with your manager? As you prepare for your future, which can be next year, next week or even tomorrow, one thing we all forget to take ownership of is our communication skills.
How we communicate is vital in our growth and will be a pain point in your formative years in your career.
"As new grads starting their first job out of college, communication can be your greatest asset or challenge," shared Meredith Moore Crosby, author of "Getting Unstuck: A Guide To Moving Your Career Forward", a guide on how to advance at work. From emails to phone or in-person meetings, the way you communicate in a corporate setting doesn't come with your degree. It's on the job soft skills you pick up from managers, peers, and companies, but it's a skillset some organizations expect you to have right away.
Crosby is a communications expert who managed teams at Verizon, McDonald's, 3M and Comcast and understands how communications can be pivotal in "navigating the unwritten rules" of corporate America. "It starts with the understanding [that the rules] exist and getting clarity early about what your manager and the people who can decide your fate at work [want]. Whether you get promoted or fired all depends on how you react and communicate," she shared.
Here are her tips for working through communication challenges that present themselves at work:
Understand how your manager communicates.
"Most of us hope to work at our first real job for a while. Your first job is where you'll develop skills, friendships, and habits. Often the company culture shows up in how people communicate, so the first few weeks can be difficult while you learn the unwritten rules," shared Crosby. She advises that you open communication lines with regular one-on-one meetings. You create a road map to how you'd like to communicate your progress or challenges with your manager.
She suggests you assess how your manager interacts during the early days of your new job by asking these three questions:
- How do people get more information on the direction?
- How would you like to give me feedback on my work?
- How will I know if I am off track or missing your expectations?
Ask for clarity when you don't understand what your manager wants.
Sometimes the directions our managers give us aren't always clear. However, we often hit a crossroad when considering whether to ask for clarification or figure it ourselves. Will our manager think we are incompetent if we don't understand our assignments? But what if we work on the task inefficiently by doing the wrong thing?
To help with understanding your work, Crosby suggests you ask for examples, templates, or expectations when you receive new assignments.
"Take time when getting new work to reconfirm the expectations, timeline, and what to do if you have existing priority work," she explained. She suggests asking for clarity before agreeing by saying, "Thanks for the opportunity to work on this! I was working on XX as we discussed in our weekly one-on-one, should I switch gears and focus on this based on when you want to see something?"
Remember written communication can follow you.
Emails and messaging software like Slack are like social media. Even if you delete it, it can't be unseen by others, and it can be printed or referred to over and over again. "Remember, it's a written document that can come up in legal issues in the future. Never joke, be sarcastic or make comments you wouldn't want to clarify in a court of law," Crosby shared. Her three tips for managing email communications at work include:
- Be respectful, kind, and conscious of the timeliness of your email. When in doubt, talk in person and resolve an issue or opportunity immediately.
- Use bold to highlight actions and don't be afraid to resend friendly reminders if you don't get a response.
- Get an email buddy. Ask them to review your message for tone, clarity, and to make sure you aren't getting distracted by your perspective.
Find a mentor.
There's always that one person at work who sends great emails and gives excellent speeches at work. They capture your attention every time they speak at a meeting or send an email. If you have identified that person at work, Crosby believes that that person can be a mentor for you.
"Find a role model and if possible, build a relationship, and you can potentially cultivate a mentorship where you can get individual feedback. In the meantime, consider how they would respond in situations where you might feel stuck."
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Featured image by Shutterstock
Originally published on September 2, 2019
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The pair often says they’re two sides of the same coin. Skylar is an Aquarius. She attended art school, paints, and loves poetry. She’s more than happy to let the couple’s management firm and agency, Kensington Grey, handle their admin work. And, she loves to sleep in. Temi, on the other hand, wakes up early. He’s a Virgo. He loves a to-do list and regularly checks in on the couple’s brand partnerships spreadsheet to make sure everything is on track.
Because his storytelling was steeped in his love of technology, he didn’t always think of himself as a creative person. “Where I [am] the dreamer who wants to pluck things out of the sky and spend all day with my head in the clouds, Temi [is] so good at grounding me and helping me figure out how to make things make sense on paper. We just work together in such a complimentary way,” Skylar says.
It’s been more than six years since Brooklyn-based couple Temi and Skylar started dating, and nearly four since they cemented their working relationship. On TikTok and Instagram, the couple’s travel, fashion, and home content regularly rack up hundreds of thousands of views. They’ve worked with brands such as Coach, Aesop, Away, and Liquid IV, bringing their vibrant perspectives to every campaign they execute. Still, nearly two years since both Temi and Skylar committed to full-time content creation and creative directing, the couple says their romantic connection remains their priority.
“We told each other we would much rather go back to full-time jobs and preserve our relationship than to be full-time freelancers, barely getting a night's rest [and] barely kissing each other because we're so busy shooting,” Skylar says.
Working from home can make it hard to separate work from personal life for any entrepreneur. It can be even more challenging when your business partner is also your lover. Temi and Skylar had already used couples therapy as a tool to help them effectively communicate with one another. When they ran into challenges while working together, their therapist helped them set physical boundaries to help combat the issues.
"We told each other we would much rather go back to full-time jobs and preserve our relationship than to be full-time freelancers, barely getting a night's rest [and] barely kissing each other because we're so busy shooting."
“It actually took us doing very specific physical things to create boundaries between work and play in our relationship,” Skylar says. “So, for instance, we will only have conversations about work when we're out of bed or we're at the table or in the office. Initially, when we started, we had to light a candle to say that, 'Okay, this is a space where we're connecting, we’re not talking about work.' We needed really hard boundaries at the top. And then it became a little bit more organic.”
The boundaries have been crucial to implement, especially because the couple began working together so naturally. When the pair first met, Skylar was NY-based a social strategist for BuzzFeed and was using content creation to drive business to her lingerie company. She was shooting her own content. Temi was working for Microsoft in D.C. He’d recently traded in his DJing equipment for a camera. “I've always loved taking pictures,” he says. “Even when I was a kid, my African mother would wake me up at 3:00 a.m. [during a] party, and be like, 'Come take the family picture.'”
Growing up, Temi says he watched his parents support each other and be the true definition of partners. He knew he wanted the same for his own relationship. But, the couple also wanted to make sure they were being financially responsible. The pair didn’t quit their traditional jobs until they’d saved up two years' worth of their cost of living. And, Temi received his Master of Business Administration from New York University with the knowledge that it could either help him advance in his corporate career or be applicable to his business with Skylar.
Temi and SkylarCj Hart @hartbreakToday, they say their working relationship is more of a “quiet dance.” They still implement some of the boundaries they learned in therapy, but they also lean into their natural strengths and deep love for one another. When we speak, Temi has planned a date for the couple to see Princess Mononoke in 4K IMAX and added it to their Notion so they can factor it into their busy schedules. “I fully plan to date for the rest of my life,” he says.
Skylar says the couple doesn’t just wait for date nights to check in with one another, though. This often happens in the mornings, after Temi has made her peppermint tea and poured himself a cup of coffee. When they ask each other how they slept, she says, it’s not just a “nicety.” It’s a genuine question meant to foster connection.
“A lot of it happens during the day in the midst of work. We'll stop and we'll hug. Or we’ll slow dance in the kitchen,” she says. “Sometimes it's hard to set a whole date night when you have 7,000 things going on. So, we must grasp these moments and check in when we can. And I think it's become so organic to us that I actually didn't even realize how often we do it. But all day long, we're like, 'Are you good? I felt like your energy shifted,' because we're best friends, we just know. We just feel it happen.”
What’s better than being in love? Building wealth while doing it. Watch Making Cents here for real stories of couples who make money moves together.
Featured image by Cj Hart @hartbreak